Frequently Asked Questions

You can get the answer for most of your questions here at the Frequently Asked Questions page.

How do I search for a product?

For your convenience we have designed many different options to filter or search among our products. At the top navigation, you can browse through the categories and then refine what product type you are looking for. You also have the option to use the left navigation menus to facilitate your search.

If you know exactly what you need, you can use our search facility, type it in and you will find everything related to your search.

When you have found what you were looking for, simply click "BUY", and return to shopping or follow the screen instructions to fill in payment and delivery details.

Do I need an account with you?

No you do not need an account to shop on www.fjcanada.ca.

However, creating an account will allow you to order without having to fill in your details every time you shop with us. You will also be able to view your order history and track your current orders.

How can I change my account information?

You can change your account information by clicking on My Account in the top area of our website. Enter your e-mail address and password and your account info will be displayed. You can update your e-mail address, name, password, and shipping information or check your order status.

How secure is my account information?

Completely secure. www.fjcanada.ca is committed to protecting the security and privacy of your information. For details on the security of your transactions, please see our Privacy Policy page.

How do I get a copy of an invoice for my order?

Click on My Account.Enter your e-mail address and password and your account info will be displayed. On the left of the screen is "My Orders", click on this link to view the order details and view invoice information.

I forgot my password. How do I get it?

Click on the My Account link top area. Use the "Forgot Your Password?" link to request a new password via email.

Are credit card transactions on www.fjcanada.com safe?

www.fjcanada.caserver use Secure Sockets Layer (SSL), an encryption technology that works with internet browsers, the industry standard. All transactions are processed via our transaction partner PayPal Canada. You do not require a PayPal account to purchase on our website.

What are my payment options?

The credit cards we currently accept are Visa, MasterCard, and PayPal Express checkout.

Why would an item be out of stock when it still appears on your site?

Because of the high volume of customers purchasing from www.fjcanada.ca, our products may sell out from time to time. We do update our site daily, but there is an inevitable delay in reflecting the fluctuations of quantities of product on hand, particularly since thousands of people visit our online store every day. To avoid missing out on our featured items, we encourage you to act quickly.

In rare cases however, we may have to notify you via e-mail that a product is out of stock. Your credit card will be credited and you will receive an email notification for any out of stock product within 24 business hours.

Do you ever restock items that are sold out?

Yes, we are occasionally able to restock items. However, we recommend that you take advantage of our in stock merchandise and place your order without delay.

The style or size I want is not shown on this website. Can I purchase it from you?

Our website shows every item that we currently have in stock. If a style or size isn't shown, it is temporarily sold out or no longer available. Many styles are seasonal. Please contact us to find out if the product will be restocked or not. Fjällräven comes out with new styles several times a year, and some old styles are discontinued.

Does www.fjcanada.ca charge sales tax?

Province laws require that internet retailers collect sales tax in provinces where they are applicable and at current rates.

How long will it take for my package to be delivered?

Shipping generally takes from 3 to 10 business days.

How can I track my order?

Once the order is shipped, a tracking number will be emailed. If you created an account on our site you will also be able to login to view tracking information as well as account information, address book, order history and your wish list. You can use the shipment tracking number on www.fedex.com.

Do you deliver on weekends?

Shipping companies do not deliver on Saturday or Sunday. Business days are Monday through Friday.

Why didn't my order ship the same day that I placed it?

Orders cannot be shipped the same day they are placed, but will be scheduled for processing typically within the next two business days (business days are Monday through Friday). This processing time allows for the product to be retrieved from the warehouse, packaged for shipment, and picked up by the shipping company. Occasional delays due to high volume occur, especially around holidays. We will contact you if your order cannot be filled for any reason. We make every effort to ship all orders within two business days of the day they are placed.

How do I cancel or change an order?

We want you to enjoy your Fjällräven products as soon as possible. Therefore, once you click 'Confirm Order', your order information is immediately sent to our warehouse for processing. This means that we will not be able to cancel or make any changes once your order has been confirmed. Should you choose to return your Fjällräven item(s) for any reason, please consult our Returns Policy.

Does Fjällräven clothing run true to size?

Fjällräven standard sizing runs on the larger side of true with longer sleeves. View Sizing Guide >>

Do you ship internationally?

We do not. Orders placed on www.fjcanada.ca can only be shipped to addresses in Canada. We do NOT ship to PO Box addresses at this time.

Please use the regional selector located on the top of this page to shop Fjällräven's other regional sites.

Virtual Gift Cards

  • Virtual Gift Cards purchased online can ONLY be redeemed on the www.fjcanada.ca website. Not redeemable at any retail location or other websites.
  • Virtual Gift Card sales are final and they cannot be refunded or redeemed for cash.
  • When returning merchandise that was purchased online using a Virtual Gift Card, the original gift card will be credited its respective amount.
  • Virtual Gift Cards cannot be replaced if lost or stolen.
  • Virtual Gift Cards currency is in Canadian Dollars.
  • Virtual gift cards cannot be used to purchase another virtual gift card.
  • The terms and conditions of Virtual Gift Cards are governed by the laws of Canada.
  • To check your Virtual Gift Card balance, please login to your account.

Warranty & Repairs

We offer a 2-year warranty period for manufacturer's defects that starts from the purchase date stated on your order confirmation. Note that we only accept goods purchased through our website. For goods purchased in store/through resellers or other websites, the warranty issues should be handled by the respective place of purchase that is specified on your receipt/order confirmation.

All Fjällräven products are fully guaranteed against defects in workmanship and materials. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use.

If you wish to submit a warranty claim on a product purchased through our website, please contact customer service or by phone (1-800-361-1983).

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