Orders And Returns
All sales, deliveries, returns and customer support via this website are fulfilled by an authorised premium reseller, NEON (8730270 Canada inc.)
How can i check my order status?
If you are a registered user, click here to login.
When you are logged in, go to My account / My orders and you will be able to check the status of your order.
- The FJCANADA website offers refunds rather than exchanges. That way you can re-order any style/color/size that you want, and at any time you want. We offer free shipping on replacement orders, please contact customer support for details.
- You have 30 days from the day your item is shipped to initiate a return.
- All items must be received in their original, not damaged, altered, used, perfect, re-sellable condition.
- We only accept returns on items purchased from the FJCANADA.CA website.
- A refund will be issued for the purchase price, plus the original shipping charge if applicable.
- The refund will only be applied to the original credit card account used for purchase.
- You are responsible for return shipping costs.
- If our warehouse is unable to accept your return, the merchandise will be returned to you without a refund
- Most credits are applied within 5 business days of receipt of the item, allowing for processing and inspection time.
- You will receive a confirmation email when your account has been refunded.
30 Days Return Policy: Detailed Instructions
In order for a refund to be made, the product(s) returned must be not damaged, altered, used, in perfect, re-sellable condition. Please make certain to send your return via prepaid courier and use a service that employs a tracking number system. Make sure to enclose a copy of your order number, full name and email.
Please let us know the reason for the return:
- Size too large
- Size too small
- Did not fit as expected
- Item not as described or pictured
- Incorrect item received
- Order arrived late
- tem was damaged
- Defective or flawed
- Unwanted gift
- Change of mind
- Other please specify
Once we receive your return and the products have passed inspection, a full refund will be issued within 5 business days.
We do not offer exchanges. We have found that it is easier for both parties if a refund is made on the return, then the customer may make a new purchase for a replacement product.
You may return your merchandise for a refund by shipping it to the following address: