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Returns

Policy

  • We offer refunds rather than exchanges. That way you can re-order any style/color/size that you want, and at any time you want.
  • You have 30 days from the day your item shipped to initiate a return.
  • ALL items must be received in their original, unworn condition and must include all original packaging.
  • We only accept returns on items purchased at www.fjallravencanada.com
  • A refund will be issued for the purchase price plus the original shipping charge if applicable.
  • Credit will only be applied to the original credit card account used for purchase.
  • You are responsible for return shipping costs.
  • If our warehouse is unable to accept your return, the merchandise will be returned to you without credit.
  • Most credits are applied within 5 business days of receipt of the item, allowing for processing and inspection time.
  • You will receive a confirmation email when your account has been credited.

30 Days Return Policy Detail Instructions

In order for a refund to be made, the returned merchandise must be in unworn, perfect, re-sellable condition. Please make certain to send your return via prepaid courier and use a service that employs a tracking number system. Make sure to enclose a copy of your order number, name and email.

Please let us know the reason for the return:

  • Size too large
  • Size too small
  • Did not fit as expected
  • Item not as described or pictured
  • Incorrect item received
  • Order arrived late
  • Item was damaged
  • Unwanted gift
  • Change of mind
  • Other please specify

Once we have your return and they have passed inspection, a full refund will be issued within 5 business days.

We do not offer exchanges. We have found that it is easier for both parties if a refund is made on the return, then the customer may make a new purchase for a replacement product.

You may return your merchandise for a refund by shipping it to the following address:

Fjällräven Canada Online
6550 St Andre
Montreal, QC
H2S 2K9

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