General Shipping Policy
All sales, deliveries, returns and customer support via this Canadian website are fulfilled by Fjällräven authorised premium partner NEON (8730270 CANADA INC.)
Orders placed on fjcanada.ca typically ship within 1 to 3 business days unless otherwise specified. Once your order is shipped, you will receive a tracking number which you can use to track your shipment on the FedEx website. Billing and shipping addresses must be within Canada. We do not offer international shipping and are unable to ship to PO boxes, re-shippers, or package forwarding services.
What will I be charged for shipping and handling?
fjcanada.ca is pleased to offer you free shipping on pre-tax total purchases greater than $75.00. Otherwise, the flat rate shipping charge is $15.00. We ship anywhere in Canada, please use the regional selector located on the top of this page.
Who will deliver my order?
fjcanada.ca typically uses FedEx, however some exceptions may apply.
When will my order leave the warehouse?
- Our products typically leave our warehouse within 2 full business days.
- Inaccurate order information will result in delays from both processing an order and manually verifying an address.
- Shipping delays; please be patient during high volume sale periods. All efforts are done to ship orders as quickly as possible, however please expect a short delay.
Do you deliver on weekends?
Shipping companies do not deliver on Saturday or Sunday. Business days are Monday through Friday.
Do you refund shipping charges?
Shipping charges are refunded if:
- We ship an incorrect product
- A product was shipped from our warehouse broken or defective
- A product was damaged during shipping
How can I track my order?
Once the order is shipped, a tracking number will be emailed to you. If an account was created on our site, you will also be able to login to view tracking information as well as account information, address book, order history and your wish list. You can use the shipment tracking number on www.fedex.com.
$15 re-stocking fee / $15 re-shipping fee
Please ensure your shipping address is entered completely and accurately, including any apartment, unit, or buzzer number. If the package is undeliverable due to incomplete shipping address, it is the responsibility of the party that entered the incorrect or incomplete shipping information. If the package is returned to us, we can re-send the package again if the responsible party agrees to pay $15.00 for the additional shipping costs. All unclaimed or undeliverable packages that are returned to us will be subject to a $15.00 re-stocking fee.